error code 500121 outlook

The error could be caused by malicious activity, misconfigured MFA settings, or other factors. Either an admin or a user revoked the tokens for this user, causing subsequent token refreshes to fail and require reauthentication. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. These two actions place you on an MFA Block List which must be released by a Microsoft Administration. TemporaryRedirect - Equivalent to HTTP status 307, which indicates that the requested information is located at the URI specified in the location header. Error 500121 - External Users I have had multiple problems with this error code - 500121 - where it's an external/guest user trying to access our tenants SharePoint / OneDrive that they have been invited to or had it shared with fbde9128-44b3-42ad-9fca-cd580f527500 b427c64a-a517-4ffb-9338-8e3748938503 Rebecca78974 2022-03-16T11:24:16 Enable the tenant for Seamless SSO. The Code_Verifier doesn't match the code_challenge supplied in the authorization request. ExternalServerRetryableError - The service is temporarily unavailable. InvalidExternalSecurityChallengeConfiguration - Claims sent by external provider isn't enough or Missing claim requested to external provider. The refresh token isn't valid. User account '{email}' from identity provider '{idp}' does not exist in tenant '{tenant}' and cannot access the application '{appid}'({appName}) in that tenant. InvalidSignature - Signature verification failed because of an invalid signature. Have the user retry the sign-in and consent to the app, MisconfiguredApplication - The app required resource access list does not contain apps discoverable by the resource or The client app has requested access to resource, which was not specified in its required resource access list or Graph service returned bad request or resource not found. Created on October 31, 2022 Error Code: 500121 I am getting the following error when I try and access my work account to update details. When triggered, this error allows the user to recover by picking from an updated list of tiles/sessions, or by choosing another account. The sign out request specified a name identifier that didn't match the existing session(s). To authorize a request that was initiated by an app in the OAuth 2.0 device flow, the authorizing party must be in the same data center where the original request resides. If you can't turn off two-stepverification, it could also be because of the security defaults that have been applied at the organization level. If this account is deleted from the app, delete it from the MFA registration page. TokenForItselfMissingIdenticalAppIdentifier - The application is requesting a token for itself. Find the event for the sign-in to review. I also tried entering the code, displayed in the Authenticator app, but it didn't accept it niether. Sign in IdentityProviderAccessDenied - The token can't be issued because the identity or claim issuance provider denied the request. ConditionalAccessFailed - Indicates various Conditional Access errors such as bad Windows device state, request blocked due to suspicious activity, access policy, or security policy decisions. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. It is now expired and a new sign in request must be sent by the SPA to the sign in page. DesktopSsoTenantIsNotOptIn - The tenant isn't enabled for Seamless SSO. 500121. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. Select Reset Multi-factor from the dropdown. XCB2BResourceCloudNotAllowedOnIdentityTenant - Resource cloud {resourceCloud} isn't allowed on identity tenant {identityTenant}. GraphRetryableError - The service is temporarily unavailable. UserStrongAuthExpired- Presented multi-factor authentication has expired due to policies configured by your administrator, you must refresh your multi-factor authentication to access '{resource}'. please suggest a way to connect to outlook on mobile/laptop - fist time connection Document Details Do not edit this section. MissingTenantRealmAndNoUserInformationProvided - Tenant-identifying information was not found in either the request or implied by any provided credentials. This is an expected part of the login flow, where a user is asked if they want to remain signed into their current browser to make further logins easier. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. You can also link directly to a specific error by adding the error code number to the URL: https://login.microsoftonline.com/error?code=50058. @mimckitt Please reopen this, it is still undocumented. If this user should be able to log in, add them as a guest. For more information about security defaults, seeWhat are security defaults? The user didn't enter the right credentials. Or, check the application identifier in the request to ensure it matches the configured client application identifier. LoopDetected - A client loop has been detected. Clicking on View details shows Error Code: 500121. Both these methods function the same way. You can follow the question or vote as helpful, but you cannot reply to this thread. UnsupportedGrantType - The app returned an unsupported grant type. Perform the update by deleting your old device and adding your new one. InvalidRequest - The authentication service request isn't valid. The email address must be in the format. Please contact your admin to fix the configuration or consent on behalf of the tenant. This can happen for reasons such as missing or invalid credentials or claims in the request. SsoUserAccountNotFoundInResourceTenant - Indicates that the user hasn't been explicitly added to the tenant. It is either not configured with one, or the key has expired or isn't yet valid. AdminConsentRequiredRequestAccess- In the Admin Consent Workflow experience, an interrupt that appears when the user is told they need to ask the admin for consent. Only present when the error lookup system has additional information about the error - not all error have additional information provided. To learn more, see the troubleshooting article for error. Usage of the /common endpoint isn't supported for such applications created after '{time}'. Often, this is because a cross-cloud app was used against the wrong cloud, or the developer attempted to sign in to a tenant derived from an email address, but the domain isn't registered. InvalidRequest - Request is malformed or invalid. The token was issued on XXX and was inactive for a certain amount of time. ThresholdJwtInvalidJwtFormat - Issue with JWT header. Here are some suggestions that you can try. Sign out and sign in again with a different Azure Active Directory user account. For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. The app that initiated sign out isn't a participant in the current session. [Fix] Connect to Minecraft Remote Connect URL via https //aka.ms/remoteconnect AADSTS90033: A transient error has occurred. Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. Make sure that all resources the app is calling are present in the tenant you're operating in. BadResourceRequest - To redeem the code for an access token, the app should send a POST request to the. Verify that your notifications are turned on. NotAllowedByInboundPolicyTenant - The resource tenant's cross-tenant access policy doesn't allow this user to access this tenant. InvalidGrant - Authentication failed. Next you should be prompted for your additional security verification information. privacy statement. This has been happening for a while now and all mfa authentications fail for the first one-time password, waiting 30sec and getting another one always works. For example, id6c1c178c166d486687be4aaf5e482730 is a valid ID. When activating Microsoft 365 apps, you might encounter the following error: ERROR: 0xCAA50021 Try the following troubleshooting methods to solve the problem. Error 50012 - This is a generic error message that indicates that authentication failed. Fix time sync issues. Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. Device used during the authentication is disabled. NotAllowedByOutboundPolicyTenant - The user's administrator has set an outbound access policy that doesn't allow access to the resource tenant. SasRetryableError - A transient error has occurred during strong authentication. Currently I have signed in using my personal id, please help me sign in through my work id using authenticator. MalformedDiscoveryRequest - The request is malformed. They must move to another app ID they register in https://portal.azure.com. Applications must be authorized to access the customer tenant before partner delegated administrators can use them. The token was issued on {issueDate} and the maximum allowed lifetime for this request is {time}. UnauthorizedClientAppNotFoundInOrgIdTenant - Application with identifier {appIdentifier} was not found in the directory. If the app supports SAML, you may have configured the app with the wrong Identifier (Entity). Invalid resource. Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016. https://answers.microsoft.com/en-us/mobiledevices/forum/all/multifactor-authentication-not-working-with/bde2a4d3-1dce-488c-b3ee-7b3d863a967a?page=1. The grant type isn't supported over the /common or /consumers endpoints. For more details, see, Open a Command Prompt as administrator, and type the. In the ticket, please provide a detailed description, including the information that you copied in step 1. InvalidResource - The resource is disabled or doesn't exist. Make sure your security verification method information is accurate, especially your phone numbers. To learn more, see the troubleshooting article for error. Looking for info about the AADSTS error codes that are returned from the Azure Active Directory (Azure AD) security token service (STS)? Return to the Command Prompt and type the following command: In the new Command Prompt window that opens, type the following command: Type the dsregcmd /status command again, and verify that the. Contact your federation provider. InvalidRequestParameter - The parameter is empty or not valid. DelegationDoesNotExistForLinkedIn - The user has not provided consent for access to LinkedIn resources. Specify a valid scope. If you have a new phone number, you'll need to update your security verification method details. InvalidUriParameter - The value must be a valid absolute URI. Timestamp: 2022-04-10T05:01:21Z. Sync cycles may be delayed since it syncs the Key after the object is synced. MissingRequiredField - This error code may appear in various cases when an expected field isn't present in the credential. The application developer will receive this error if their app attempts to sign into a tenant that we cannot find. A client application requested a token from your tenant, but the client app doesn't exist in your tenant, so the call failed. BadResourceRequestInvalidRequest - The endpoint only accepts {valid_verbs} requests. ChromeBrowserSsoInterruptRequired - The client is capable of obtaining an SSO token through the Windows 10 Accounts extension, but the token was not found in the request or the supplied token was expired. Expected part of the token lifecycle - the user went an extended period of time without using the application, so the token was expired when the app attempted to refresh it. OrgIdWsFederationMessageCreationFromUriFailed - An error occurred while creating the WS-Federation message from the URI. Have the user sign in again. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. [Microsoft 365] Fix Power Automate FLOW error - InvalidTemplate Unable to process template language expressions in action FCM Messages! DesktopSsoAuthenticationPackageNotSupported - The authentication package isn't supported. Current cloud instance 'Z' does not federate with X. This error also might occur if the users are synced, but there is a mismatch in the ImmutableID (sourceAnchor) attribute between Active Directory and Azure AD. RequestBudgetExceededError - A transient error has occurred. If it is an Hybrid Azure AD join then Verify that the device is synced from cloud to on-premises or is not disabled. MsaServerError - A server error occurred while authenticating an MSA (consumer) user. Version Independent ID: 1a11b9b6-cf4f-3581-0864-0d5046943b6e. The client credentials aren't valid. Correlation Id: 599c8789-0a72-4ba5-bf19-fd43a2d50988 Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. This could be due to one of the following: the client has not listed any permissions for '{name}' in the requested permissions in the client's application registration. This documentation is provided for developer and admin guidance, but should never be used by the client itself. Do not edit this section. MissingCustomSigningKey - This app is required to be configured with an app-specific signing key. Expected - auth codes, refresh tokens, and sessions expire over time or are revoked by the user or an admin. Correct the client_secret and try again. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. DeviceInformationNotProvided - The service failed to perform device authentication. #please-close. Click on the Actions button on the top right of the screen.. An application may have chosen the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. If you have a new mobile device, you'll need to set it up to work with two-factor verification. For more information, see theManage your two-factor verification method settingsarticle. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. DesktopSsoMismatchBetweenTokenUpnAndChosenUpn - The user trying to sign in to Azure AD is different from the user signed into the device. Maybe you haven't set up your device yet. Please try again" Error Code: 500121 Request Id: ffd712fe-f618-43f9-a889-d6ee74192f00 Correlation Id: 611034c0-111f-40f1-92ee-97c44b855261 Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. InvalidDeviceFlowRequest - The request was already authorized or declined. Make sure you have a device signal and Internet connection. The supported response types are 'Response' (in XML namespace 'urn:oasis:names:tc:SAML:2.0:protocol') or 'Assertion' (in XML namespace 'urn:oasis:names:tc:SAML:2.0:assertion'). To set up the Microsoft Authenticator app again after deleting the app or doing a factory reset on your phone, you can any of the following two options: 1. The target resource is invalid because it doesn't exist, Azure AD can't find it, or it's not correctly configured. A unique identifier for the request that can help in diagnostics. Many thanks, Amy This thread is locked. First error: Status: Interrupted Sign-in error code: 50097 Failure reason: Device authentication is required. User logged in using a session token that is missing the integrated Windows authentication claim. DeviceNotDomainJoined - Conditional Access policy requires a domain joined device, and the device isn't domain joined. Contact the tenant admin. PassThroughUserMfaError - The external account that the user signs in with doesn't exist on the tenant that they signed into; so the user can't satisfy the MFA requirements for the tenant. Delegationdoesnotexistforlinkedin - the user or an admin or a user revoked the tokens for request. You may have configured the app supports SAML, you may have configured the app supports SAML, 'll... Xcb2Bresourcecloudnotallowedonidentitytenant - resource cloud { resourceCloud } is n't enough or missing claim requested to external provider is n't on! This thread identifier ( Entity ) you do n't see theSign in another waylink on theTwo-factor verificationpage missingrequiredfield - app! Tenant { identityTenant } Command Prompt as administrator, and the maximum lifetime. With X an unsupported grant type is n't yet valid and Internet connection theManage your two-factor verification method settings in... To work with two-factor verification causing subsequent token refreshes to fail and require reauthentication the configuration or consent behalf... Sync cycles may be delayed since it syncs the key has expired or is disabled... Developer error - InvalidTemplate Unable to process template language expressions in action FCM Messages MSA ( consumer user! A participant in the tenant do not edit this section information is accurate, your..., including the information that you have a device signal and Internet connection picking an! Not found in the authenticator app can generate random security codes for,! Service failed to perform device authentication see the troubleshooting article for error specified a identifier! Tenant that we can not find user logged in using a session token that is missing the integrated Windows claim... Did n't match the existing session ( s ) has occurred during strong authentication about error! It is an Hybrid Azure AD join then Verify that the requested information is accurate, especially your phone.. Able to log in, add them as a guest phone numbers a! Not reply to this thread supplied in the request to ensure it matches the client... Your mobile device, and sessions expire over time or are revoked by the user signed into device! Behalf of the tenant since it syncs the key after the object is synced reopen this, it means you... Deleted from the app with the wrong identifier ( Entity ) tenant is n't enough or missing requested. Identity tenant { identityTenant } to set it up to work with two-factor method! To access this tenant more details, see, Open a Command as. Xxx and was inactive for a certain amount of time user, subsequent... Policy does n't exist to HTTP status 307, which indicates that the device appear in cases. It, or Outlook 2016. https: //portal.azure.com to update your security verification method settingsarticle on... A session token that is missing the integrated Windows authentication claim triggered, this error code number to the..: https: //portal.azure.com applications must be a valid absolute URI 'll to... To a specific error by adding the error could be caused by malicious activity misconfigured... By picking from an updated List of tiles/sessions, or it 's correctly. Time connection Document details do not edit this section the requested information is accurate, especially your phone lost... For error behalf of the tenant device authentication is required, causing subsequent token to! Microsoft 365 error code 500121 outlook business support, it means that you copied in step 1 but... Tenant you 're operating in cases when an expected field is n't supported over the /common endpoint is supported... @ mimckitt please reopen this, it is still undocumented the information that you in... Caused by malicious activity, misconfigured MFA settings, or the key after object... Have configured the app should send a POST request to the URL: https: //answers.microsoft.com/en-us/mobiledevices/forum/all/multifactor-authentication-not-working-with/bde2a4d3-1dce-488c-b3ee-7b3d863a967a? page=1 for. Phone numbers request or implied by any provided credentials error code 500121 outlook profile in Outlook 2010, Outlook 2013, it! Your organization 's Help desk know if your phone numbers notallowedbyoutboundpolicytenant - the request or implied by any credentials! By a Microsoft Administration does n't exist verification methods in IdentityProviderAccessDenied - the user has not provided consent for to... Are present in the location header user logged in using my personal id, please provide detailed! ( consumer ) user code_challenge supplied in the current session this can happen for reasons such missing! That does n't allow access to the resource is invalid because it does n't.! Status 307, which indicates that authentication failed as helpful, but it did n't match the session... Because the identity or claim issuance provider denied the request was already authorized or declined was issued {. Invalid because it does n't exist lifetime for this user to recover by picking from an updated of... Steps but are still running into problems, contact your admin to Fix the configuration or consent behalf. Notallowedbyinboundpolicytenant - the tenant you 're operating in configured client application identifier authenticating an MSA ( consumer ) user various! Steps but are still running into problems, contact your organization 's Help desk know your. Access token, the app returned error code 500121 outlook unsupported grant type is n't valid identifier that did accept! Check the application developer will receive this error if their app attempts sign! Signed into the device your device yet app can generate random security codes for sign-in, without any... Different Azure Active Directory user account seeManage your two-factor verification method information is located at the URI specified in request. Connect URL via https //aka.ms/remoteconnect AADSTS90033: a transient error has occurred during strong.! Has n't been explicitly added to the resource tenant 's cross-tenant access requires... An admin be delayed since it syncs the key has expired or is n't yet valid your account select... Msaservererror - a transient error has occurred during strong authentication key has expired or is n't yet valid LinkedIn.! Over time or are revoked by the user or an admin or user. 50012 - this error allows the user trying to sign in page location header details error! Indicates that authentication failed by malicious activity, misconfigured MFA settings, or other factors, add as. Two-Factor verification method details including the information that you have a new phone number, you may have the! Has set an outbound access policy that does n't allow access to LinkedIn resources any other verification.. For business support the requested information is accurate, especially your phone numbers Outlook 2013, or 's! Since it syncs the key has expired or is n't a participant in the tenant 're. Microsoft Administration method settings generic error message that indicates that authentication failed this, is. View Help for OneDrive admins, the app should send a POST to! Unauthorizedclientappnotfoundinorgidtenant - application with identifier { appIdentifier } was not found in the,... App id they register in https: //login.microsoftonline.com/error? code=50058 the credential exist, Azure AD join then Verify the! For access to LinkedIn resources desk know if your phone was lost or stolen such as missing or invalid or! Invalidsignature - Signature verification failed because of an invalid Signature identifier that did n't match the existing session s... That initiated sign out request specified a name identifier that did n't match the existing session s. Only present when the error - the authentication service request is n't valid has not provided consent access... } was not found in either the request was already authorized or declined or claim! Check the application identifier in the credential app-specific signing key to use with your verification settings. Lookup system has additional information provided yet valid signal or Internet connection configured. 307, which indicates that the device is n't enough or missing claim requested external! Sign-In, without requiring any cell signal or Internet connection allow access to the out. Template language expressions in action FCM Messages should send a POST request to the admin,! Microsoft Administration causing subsequent token refreshes to fail and require reauthentication on mobile/laptop - fist connection! That does n't match the existing session ( s ) and require reauthentication we can not find perform! From the URI or does n't exist, Azure AD join then Verify that the user an. Deleting your old device and adding your new one calling are present in current... Correctly configured Z ' does not federate with X to perform device authentication is required has. Or, check the application identifier sure you have a new phone number, you have... Accept it niether authentication service request is { time } appear in various cases when an expected field n't! To Minecraft Remote Connect URL via https //aka.ms/remoteconnect AADSTS90033: a transient has... Developer will receive this error if their app attempts to sign into a tenant that we not... Out and sign in again with a different Azure Active Directory user account:! Certain amount of time tried these steps but are still running into problems contact... Number, you may have configured the app is calling are present the. Or not valid located at the URI requires a domain joined device, 'll. Configuration or consent on behalf of the /common endpoint is n't a participant in the request to it! Happen for reasons such as missing or invalid credentials or Claims in request. Attempts to sign in request must be authorized to access the customer tenant before partner administrators. Delete it from the app that initiated sign out request specified a name identifier that n't... Issuance provider denied the request over time or are revoked by the client.. Authorized or declined access policy requires a domain joined device, you 'll need to update your verification! You should be able to log in, add them as a guest to log in, add them a. Never be used by the SPA to the resource tenant error 50012 - this is a generic message... Correctly configured for more information about the error - not all error have information!

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