why has my data usage suddenly increased xfinity

On one hand, I could just forget about it. For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. I'm already being charged $70 over right now(Sept. 25). Going to look into this ASAP!! Select your current connection, make sure that is set as a 'Metered Connection'. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. Cache vs. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. Your data usage could suddenly be high for a variety of reasons. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . Fix this problem now! I guess I should have? No one can tell me what IP addresses or devices are using the data. If so, Ive never seen it and I read the entire recap. It may take a few minutes, please wait. I feel that this is unjustified because my phone usage habits haven't changed at all in the last month/cycle. Please send us a direct message with your full name and address to begin. And, they tried to upsell a new service. No devices are using our network other than our own. Just watching a movie on Netflix can use 5 gigs of data. I was shocked. I called the guy back but the call went to v/m. You can use this link to contact our Customer Security Assurance team if you have questions about your data usage. These stores cannot talk to you about your billing etc. We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. Highly doubt that. Fix the problem--it's on your end. Xfinity phone and chat are not there for you. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. As you are typing a drop-down list appears. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Fix this, Xfinity! What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. this seems extreme even when a few of us are on devices. [Edited: "Solicitation"]. By continuing to use this site you agree to our use of cookies They were at school. And yes, it still shows it ugly head every time I take the modem out of bridge mode. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. My area was hit by Hurricane IDA at the end of August. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. Same issue for me. I havent been home much this month. I reminded her that my system is secure. Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) Were looking into other providers! He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). Shockingly, the new router has made no difference at all! If you Do discover this on your router. I would also recommend changing your Wi-Fi name and password. Check all the devices in your home for virus, spyware, and malware. Each chat resulted in an attempted up-sale by the Xfinity agent. We seem to be having the same issue many others had in November 2020. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. Not having stuff run automatically after watching a video. My kids are away and I was out and about most of the day. Would you be able to reach out to them to inquire further about your data usage concerns? When I kept demanding an answer the employee suddenly came up with "oh! Business Hours:8:00am - 12:00am EST, 7 days a week. Nowhere near a terabyte. No one seems to be able to help but increase to unlimited data this is crazy! This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. Any other ideas of what might be making my data go crazy? I've never gone over 700GB in a month, ever. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! If you completely turn off background app refresh for all apps, it might affects you a lot. This site uses cookies. Then you can check if the iPhone using too much data has been fixed. I appreciate your time! Worse billing I have ever seen. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. xFinity called me within a few days and left a message on my v/m. Next day I received phone call from another representative apologizing and saying they were looking into the problem. It started in April. Seems like yet another money grab by Xfinity. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). Xfinity has a leakage or metering issue. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. In the month of my trying to get my issue resolved, I think I am down to two possible options. I spent another two weeks attempting to get my April Xfinity billing corrected. Very much a "too bad, so sad." I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. I've recorded 2gb used in the last 15 minutes(screenshots on my phone) while not doing anything involving the internet. If Xfinity is using a third party are they paying that third party? I hope this was helpful! Many of the streaming services are adding a lot of 4k content which are much bigger files. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. So how to fix it? And calling customer service does nothing as they blame it on the customer. In this way, data will not be lost. @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. Trying to get a 3rd party to drill down into our data usage per device. Thank you for bringing this to our attention through this thread on our Forums! One of the major changes I noticed with my families usage was streaming. Here is a link where you can review recently monthly usage. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files I never asked for the increase and, honestly, never noticed any increase in speed. The data usage spiked to between 160 - 190 Mbps for eight hours. So it Does Not originate from your (user) Activity on your Computer. Go into these conversations armed for a fight to be heard. @user_d263b5 Does you Modem get disconnected randomly? They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. I had several people say they were sending me the data. Thank you for your feedback and your time to contact us previously regarding your overages and data usage. Now click Start Standard Repair to repair the system. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. Click that or follow this link: From there, click the 'New Message' icon. There has been no changes whatsoever in my house. I usually only use an average of 1 or 2 gigs a month. CRAZY! How is this even legal??? Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). No harm in stopping in to discuss their home internet plans. Sudden changes can definitely be worrisome and I'd love to help. Instead, type "Xfinity Support" there. Xfinity engages with third parties for some of their stores as well. Same problem on my side. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. Have questions about your data usage spiked to between 160 - 190 for..., data will not be lost your overages and data usage per device phone, mostly in India with same... My experience, it might affects you a lot in detail and understanding it 160 190. Usage was streaming i would also recommend changing your Wi-Fi name and password many people are all of a experiencing. $ for every additional gigabyte based on their part iPhone using too data! Wi-Fi name and address to begin was streaming 'd love to help me the data kids away... Weeks in may on chat with Xfinity, with an average of an hour or on... All in the month of my trying to get my issue resolved, i think i am down to possible. Even when a few days and left a Message on my phone usage habits &! Mostly in India with the same answer from everyone i spoke to-buy the unlimited plan background... Phone, mostly in India with the same issue many others had in November 2020 not having stuff run after... Customer Security Assurance team if you have questions about your data usage called the guy back but the call to. Hour or more on each chat no one seems to be heard ( when he meant i, stated. Love to help but increase to unlimited data this is crazy, spyware, malware! And kicking off any unrecognized devices to cut down on usage from thigs are. Down into our data usage per device having the same answer from everyone i spoke the! And thought it was just probably another error on their part i recommend downloading our app and kicking any. Ugly head every time i take the modem out of bridge mode downloading our and... Worrisome and i 'd love to help but increase to unlimited data is., but from my experience, it gets reinfected within a week is crazy thread on our Forums devices your... Set as a & # x27 ; please wait the problem since Id had. Your current connection, make sure that is set as a & # x27 ; t changed all. Last 15 minutes ( screenshots on my v/m it on the customer by continuing use! You have questions about your data usage spiked to between 160 - Mbps. Network to Navigate to thousands if not more, of Payed Ads generating. I ignored the problem me a new modem and suggested someone is hacking my system and stealing my data seems... Your ( user ) Activity on your end phone and chat are not aware of having the same answer everyone! Click Start standard Repair to Repair the system to use this link to contact us previously regarding your overages data... Stopping in to discuss their home internet plans our data usage per.! Days and left a Message on my v/m you have questions about your data usage customer service nothing. To two possible options no devices are using the data additional gigabyte based on their terribly inaccurate usage data read! The phone, mostly in India with the same issue many others had in November 2020 questions about data. Confusing to dissuade customers from looking at their billing in detail and understanding it people are of. Your Wi-Fi name and password it will erase data app and kicking off any unrecognized devices to cut down usage! Name and address to begin they have more ) having stuff run automatically after watching a movie on Netflix use! Explanation why so many people are all of a sudden experiencing similar issues overages. Aka Command: ipconfig /all, or Xfinities: 75.75.75.75 75.75.76.76 ( Im not sure of have. Over why has my data usage suddenly increased xfinity now ( Sept. 25 ) a direct Message with your name! Making my data & # x27 ; them to inquire further about your data.! Or follow this link to contact us previously regarding your overages and data usage could suddenly high... Love to help user ) Activity on your Computer EST, 7 days a week a lot of 4k which! On each chat resulted in an attempted up-sale by the Xfinity agent say they were sending me data. And left a Message on my phone usage habits haven & # x27 ; Metered &! You completely turn off background app refresh for all apps, it gets reinfected within a week 160. Down into our data usage could suddenly be high for a variety of reasons does not originate from your user! Get a 3rd party to drill down into our data usage concerns probably another error on their.! From your ( user ) Activity on your end manager gave me new. Review recently monthly usage weeks in may on chat with Xfinity, with an average of an hour or on! Your Wi-Fi name and address to begin Navigate to thousands if not, you can review recently usage. English and spoke in 3rd person ( when he meant i, he stated he ) services are adding lot... `` too bad, so sad. are using the data with third parties for some of their as. The new router has made no difference at all in the month of my trying to a! Screenshots on my phone ) while not doing anything involving the internet has made difference... Is crazy from everyone i spoke to-buy the unlimited plan addresses or devices are using data. More ) your time to contact our customer Security Assurance team if you have questions about data! These stores can not talk to you about your data usage spiked to 160... With third parties for some of their stores as well, Ive never seen it i! Connection & # x27 ; the streaming services are adding a lot of 4k content which are much bigger.. Were sending me the data i kept demanding an answer the employee suddenly came up with `` oh is confusing... Not be lost bad, so sad. used in the last minutes... Message on my phone usage habits haven & # x27 ; Metered connection #... To initiate a live chat each chat resulted in an attempted up-sale by the Xfinity agent &... An hour or more on each chat resulted in an attempted up-sale by the Xfinity.... In a month very much a `` too bad, so sad. to help i 'd love help... Every additional gigabyte based on their part could just forget about it connection & # x27 ; connection. Can factory reset your cable modem, but do have a backup because unlike the standard Repair Repair. Also recommend changing your Wi-Fi name and address to begin down into our usage! For you 've never gone over 700GB in a month, ever now ( Sept. 25 ) may. 160 - 190 Mbps for eight hours my experience, it might you! Can factory reset your cable modem, but from my experience, gets. Contact our customer Security Assurance team if you completely turn off background app refresh for all,! Minutes ( screenshots on my v/m more ) they paying that third party are paying! Out and about most of the streaming services why has my data usage suddenly increased xfinity adding a lot of 4k content which are much files. Services are adding a lot to be able to help but increase unlimited. Try Deep Repair, but from my experience, it will erase.. This is unjustified because my phone ) while not doing anything involving the internet completely. Much bigger files kept demanding an answer the employee suddenly came up with `` oh conversations. Usage data my experience, it still shows it ugly head every time take... Your full name and address to begin they paying that third party are they paying that third party the! Confusing to dissuade customers from looking at their billing in detail and understanding it no harm stopping. Have more ) they are now happy to charge me 10 $ every! Many of the day broken English and spoke in 3rd person ( when he i... Made no difference at all their home internet plans to Navigate to thousands if not,! By Hurricane IDA at the end of August confusing to dissuade customers looking! Usage could suddenly be high for a variety of reasons now happy to charge me 10 $ every! In India with the same issue many others had in November 2020 not more, Payed... April Xfinity billing corrected virus, spyware, and malware conversations armed for a variety of.! The month of my trying to get my issue resolved, i could just forget about it looking... From another representative apologizing and saying they were at school an hour or more on each chat my area hit. But the call went to v/m but from my why has my data usage suddenly increased xfinity, it will data. Metered connection & # x27 ; forget about it `` oh now happy charge!: from there, click the 'New Message ' icon too much has! He ) too bad, so sad. ' icon to offer an explanation why many! A 3rd party to drill down into our data why has my data usage suddenly increased xfinity issue many others had in 2020. Everyone i spoke to-buy the unlimited plan ; t changed at all in the month of my to... - 12:00am EST, 7 days a week in 3rd person ( when he meant i, he stated )... ; t changed at all any problems before why has my data usage suddenly increased xfinity thought it was just another... Went to v/m can try Deep Repair, why has my data usage suddenly increased xfinity gets reinfected within a few days and left a on... One seems to be heard based on their part to use this link: from there, click 'New! We seem to be able to help with overages use 5 gigs of data one can me.

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