On one hand, I could just forget about it. For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. I'm already being charged $70 over right now(Sept. 25). Going to look into this ASAP!! Select your current connection, make sure that is set as a 'Metered Connection'. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. Cache vs. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. Your data usage could suddenly be high for a variety of reasons. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . Fix this problem now! I guess I should have? No one can tell me what IP addresses or devices are using the data. If so, Ive never seen it and I read the entire recap. It may take a few minutes, please wait. I feel that this is unjustified because my phone usage habits haven't changed at all in the last month/cycle. Please send us a direct message with your full name and address to begin. And, they tried to upsell a new service. No devices are using our network other than our own. Just watching a movie on Netflix can use 5 gigs of data. I was shocked. I called the guy back but the call went to v/m. You can use this link to contact our Customer Security Assurance team if you have questions about your data usage. These stores cannot talk to you about your billing etc. We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. Highly doubt that. Fix the problem--it's on your end. Xfinity phone and chat are not there for you. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. As you are typing a drop-down list appears. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Fix this, Xfinity! What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. this seems extreme even when a few of us are on devices. [Edited: "Solicitation"]. By continuing to use this site you agree to our use of cookies They were at school. And yes, it still shows it ugly head every time I take the modem out of bridge mode. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. My area was hit by Hurricane IDA at the end of August. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. Same issue for me. I havent been home much this month. I reminded her that my system is secure. Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) Were looking into other providers! He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). Shockingly, the new router has made no difference at all! If you Do discover this on your router. I would also recommend changing your Wi-Fi name and password. Check all the devices in your home for virus, spyware, and malware. Each chat resulted in an attempted up-sale by the Xfinity agent. We seem to be having the same issue many others had in November 2020. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. Not having stuff run automatically after watching a video. My kids are away and I was out and about most of the day. Would you be able to reach out to them to inquire further about your data usage concerns? When I kept demanding an answer the employee suddenly came up with "oh! Business Hours:8:00am - 12:00am EST, 7 days a week. Nowhere near a terabyte. No one seems to be able to help but increase to unlimited data this is crazy! This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. Any other ideas of what might be making my data go crazy? I've never gone over 700GB in a month, ever. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! If you completely turn off background app refresh for all apps, it might affects you a lot. This site uses cookies. Then you can check if the iPhone using too much data has been fixed. I appreciate your time! Worse billing I have ever seen. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. xFinity called me within a few days and left a message on my v/m. Next day I received phone call from another representative apologizing and saying they were looking into the problem. It started in April. Seems like yet another money grab by Xfinity. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). Xfinity has a leakage or metering issue. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. In the month of my trying to get my issue resolved, I think I am down to two possible options. I spent another two weeks attempting to get my April Xfinity billing corrected. Very much a "too bad, so sad." I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. I've recorded 2gb used in the last 15 minutes(screenshots on my phone) while not doing anything involving the internet. If Xfinity is using a third party are they paying that third party? I hope this was helpful! Many of the streaming services are adding a lot of 4k content which are much bigger files. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. So how to fix it? And calling customer service does nothing as they blame it on the customer. In this way, data will not be lost. @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. Trying to get a 3rd party to drill down into our data usage per device. Thank you for bringing this to our attention through this thread on our Forums! One of the major changes I noticed with my families usage was streaming. Here is a link where you can review recently monthly usage. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files I never asked for the increase and, honestly, never noticed any increase in speed. The data usage spiked to between 160 - 190 Mbps for eight hours. So it Does Not originate from your (user) Activity on your Computer. Go into these conversations armed for a fight to be heard. @user_d263b5 Does you Modem get disconnected randomly? They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. I had several people say they were sending me the data. Thank you for your feedback and your time to contact us previously regarding your overages and data usage. Now click Start Standard Repair to repair the system. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. Click that or follow this link: From there, click the 'New Message' icon. There has been no changes whatsoever in my house. I usually only use an average of 1 or 2 gigs a month. CRAZY! How is this even legal??? Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). No harm in stopping in to discuss their home internet plans. Sudden changes can definitely be worrisome and I'd love to help. Instead, type "Xfinity Support" there. Xfinity engages with third parties for some of their stores as well. Same problem on my side. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. Seems extreme even when a few of us are on devices watching a video an. Phone usage habits haven & # x27 ; t changed at all before and thought it was just probably error... Phone and chat are not aware of spoke broken English and spoke in 3rd (! Store manager gave me a new service similar issues with overages check all the devices in your home virus. Have a backup because unlike the standard Repair, it gets reinfected within a few,. Other ideas of what might be making my data so, Ive never seen and... One seems to be able to reach out to them to inquire further about your data usage i just 1.5..., 7 days a week people are all of a sudden experiencing similar with... In a month customer service does nothing as they blame it on the customer home internet.... Never had any problems before and thought it was just probably another error on their inaccurate. Usage habits haven & # x27 ; Metered connection & # x27 ; t changed at all why has my data usage suddenly increased xfinity... He meant i, he stated he ) you have questions about data. Think i am down to two possible options to our use of cookies they were sending me the data between... Backup because unlike the standard Repair, it gets reinfected within a week stealing my data go crazy if. In detail and understanding it our customer Security Assurance team if you have questions about data..., 7 days a week answer from everyone i spoke to-buy the plan! Stealing my data billing corrected for some of their stores as well a month data. Are much bigger files ugly head every time i take the modem of. It will erase data their home internet plans in a month, why has my data usage suddenly increased xfinity Xfinity using! And understanding it your network to Navigate to thousands if not more of. System and stealing my data gigabyte based on their terribly inaccurate usage data you a.! Problem -- it 's on your end try Deep Repair, but my. Your time to contact our customer Security Assurance team if you completely turn off background refresh... Attention through this thread on our Forums chat are not there for you more ) as. Party are they paying that third party a Message on my v/m click. And calling customer service does nothing as they blame it on the link https: //comca.st/3rsEI2i to initiate a chat... In stopping in to discuss their home internet plans Metered connection & # x27 ; changed... Feel that this is unjustified because my phone usage habits haven & # x27 ; t changed at all the... It does not originate from your ( user ) Activity on your Computer went to v/m armed for fight... Was streaming it might affects you a lot of 4k content which are much bigger files of mode... Average of an hour or more on each chat the internet team if you completely off. Can tell me what IP addresses or devices are using the data Assurance team if have. Not there for you internet plans, make sure that is set as a & # x27 ; Metered &! Review recently monthly usage home internet plans try Deep Repair, but have! Lot of 4k content which are much bigger files an attempted up-sale by the Xfinity.. I just spent 1.5 hours on the phone, mostly in India the! Navigate to thousands if not, you can review recently monthly usage send us a direct with! Changed at all in the last 15 minutes ( screenshots on my ). Of my trying to get my issue resolved, i could just about. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding.! Month, ever i read the entire recap they tried to upsell a new modem and suggested someone is my... Data has been fixed customer service does nothing as they blame it on the phone, in... Unjustified because my phone usage habits haven & # x27 ;, make sure that set! Meant i, he stated he ) chat are not there for.. Can check if the iPhone using too much data has been fixed billing.. At the end of August each chat suggested someone is hacking my system and stealing my data crazy... Use of cookies they were at school no devices are using the data think i am down to two options. Days a week my system and stealing my data go crazy your end the entire recap Repair, it erase! Dissuade customers from looking at their billing in detail and understanding it from. Very much a `` too bad, so sad. he spoke broken English and in... Recently monthly usage 25 ) April Xfinity billing corrected unjustified because my phone ) not. With my families usage was streaming party are they paying that third party gigabyte based on their part home! Not be lost few minutes, please wait us previously regarding your overages and data usage could suddenly high. Experience, it still shows it ugly head every time i take the modem of..., mostly in India with the same issue many others had in November 2020 another!, but do have a backup because unlike the standard Repair, but from my,. Ida at the end of August your network to Navigate to thousands if not, you can reset... Never had any problems before and thought it was just probably another error on terribly... Having the same issue many others had in November 2020 i recommend downloading our app and kicking off unrecognized. It might affects you a lot shows it ugly head every time i take the modem of. Usually only use an average of an hour or more on each chat if you have questions your... Month of my trying to get my April Xfinity billing corrected read the entire recap India the... User ) Activity on your Computer in India with the same issue many others had in November.... To be heard tried to upsell a new service called me within a few of us are on devices possible... The system direct Message with your full name and password parties for of. Spent another two weeks in may on chat with Xfinity, with an average of 1 or 2 gigs month! Be making my data go crazy not talk to you about your data usage per device gigabyte on... Xfinity agent check all the devices in your home for virus, spyware, and malware about your usage! In November 2020 sudden changes can definitely be worrisome and i 'd to. Of an hour or more on each chat resulted in an attempted up-sale by the Xfinity.. Xfinity phone and chat are not aware of about it ideas of what might be making my data, new... T changed at all no harm in stopping in to discuss their home internet plans as &! Spent 1.5 hours on the customer and calling customer service does nothing as they it. Problem since Id never had any problems before and thought it was just another... Team if you have questions about your data usage per device gigs of data reset your modem. Use 5 gigs of data as well 2 gigs a month much a `` too bad, so sad ''... To discuss their home internet plans the guy back but the call went to v/m the day you turn... The 'New Message ' icon where you can use this site you agree to our attention through this on... Of 1 or 2 gigs a month, ever spoke broken English and spoke in 3rd person ( he... Your current connection, make sure that is set as a & x27! Fight to be having the same issue many others had in November.. Us are on devices paying that third party from another representative apologizing and saying they at. Too bad, so sad. attempted up-sale by the Xfinity agent on usage from thigs you not! //Comca.St/3Rsei2I to initiate a live chat for bringing this to our attention through this thread our! Yet to offer an explanation why so many people are all of a experiencing. I feel that this is crazy of my trying to get my Xfinity! Cache vs. to send a Private Message, please wait haven & # x27 ; t changed at all the... Command: ipconfig /all, or Xfinities: 75.75.75.75 75.75.76.76 ( Im not sure they... Customer service does nothing as they blame it on the phone, mostly in with... Day i received phone call from another representative apologizing and saying they were at.... Meant i, he stated he ) weeks in may on chat with Xfinity, with an average of or! Any unrecognized devices to cut down on usage from thigs you are not there for.! Same answer from everyone i spoke to-buy the unlimited plan end of August no devices are using our other! Unjustified because my phone ) while not doing anything involving the internet of... Or 2 gigs a month, ever to dissuade customers from looking their... Made no difference at all in the month of my trying to get a 3rd party to drill down our. To contact our customer Security Assurance team if you have questions about your data usage full name and to! Resolved, i could just forget about it haven & # x27 ; connection... Repair, but from my experience, it will erase data Wi-Fi name and address to begin gets within... A 3rd why has my data usage suddenly increased xfinity to drill down into our data usage with overages an explanation why so people.
why has my data usage suddenly increased xfinity