heatilator ipi won't light

This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. You can find a factory-trained professional on this website under the Dealer Locator section. SMART-STAT 120 volts must be wired to the fireplace. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). 2. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. A shorted or loose connection in the wiring configuration or wiring harness Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. This is normal in the first few minutes of operation. No. If tapping it makes it click on and off, you probably have a loose wire inside and replacing the regulator head would fix it (NGK-DXV). STEP 7: If the pilot light goes out, contact your nearest dealer for service. Whats the best way to start a fire in my fireplace? Most fans are wired into the fireplace with a fan sensor switch. No. Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. There are several wood-burning models that are efficient and clean burning. You can find a dealer near you by clicking on the Where to Buy tab and entering your zip code, state or province in the box provided. 3. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. Hearth & Home Technologies uses a remote control system with security codes within each model. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. We want you to be very satisfied with your Heatilator hearth product. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Heatilator ND4236i won't light Hello all. The wall switch requires low voltage electrical wiring. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. Your dealer can help you with adding a remote control. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. If the pilot does not light, wait 5 minutes and try again. This is like a TV remote with which a person operates various features of the fireplace. Also check what is on top of the fireplace. Attempting this could result in injury, damage or worse. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation. We ask that your dealer contact us if further assistance is needed to resolve your service issue. No, absolutely not. What is an IPI ignition system? We only sell fireplaces through our local dealers. Hold ground wire about 3/16 in. Place on/off rocker switch or wall switch in ON position. The HSI heats up to around 1,800 to 2,500 degrees Fahrenheit and glows red-hot. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. 1) A hand-held transmitter. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. A remote control and/or wall switch requires a Millivolt valve system. RCT-MLT If you enjoy having the best, then this remote is ideally suited for you. If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position. There are several possible causes of feeling cold air from a wood fireplace. Can I install a traditional or plasma TV above a gas fireplace? Lastly, the installation and set up of a product requires very specific installation and operational accessories. With gas logs, do I need the damper open all the time? Have you cleaned the fireplace prior to burning? The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. How do I remove the glass from my fireplace? It is also an extremely popular option for bed/bath sitting rooms. This multi-function remote offers the ultimate in features and convenience. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard. Since no air from your home is going up the chimney, a direct vent model is very efficient. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Your fan kit has a rheostat control (like a light dimmer). For proper sales and service, find a local authorized dealer near you. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. Some fireplaces may only be able to use one control without significant loss of function to the other. The vent can terminate vertically through the roof or horizontally through an exterior wall. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Please comment on how to fix What's wrong with this? Can I install a traditional or plasma TV above a gas fireplace? No. No. If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option? 24 hour clock. Can I adjust the flame height on my fireplace? Can I cover the louvers on my fireplace or insert face? Find a Dealer. 4. On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. We offer both a full line of inserts and vented gas logs to choose from. The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. STEP 4: Then locate red or black igniter button. - Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off. We follow the recommendations of the TV manufacturer. We strongly recommend our products be installed and serviced by authorized dealers. Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Scratching can cause the glass to shatter. The risk for damage increases if you attempt to ship product outside of our dealer network. The damper must be in the fully open position when using a wood-burning fireplace. Check the manual for your appliance, or talk with your dealer, to see if you have this option available. Zero clearance has two meanings. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. Gas and it has electronic ignition. Lastly, the installation and set up of a product requires very specific installation and operational accessories. I have a fan kit on my gas fireplace, but it doesn't seem to blow much air. You can view these fireplaces at www.heatilator.com. Can I install a blower or fan kit on my fireplace after the fireplace has been installed? The following are the top reasons why remotes do not function. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies. No. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. STEP 7: If the pilot light goes out, contact your nearest dealer for service. However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference. For proper sales and service, find a local authorized dealer near you. Can the glass doors on my fireplace be closed when my gas logs are burning? Firestarters can cause a smell. When initially burning your new gas fireplace, the oils, etc. Next, the wall switch takes priority over the remote control. Attempting this could result in injury, damage or worse. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. A remote control and/or wall switch requires a Millivolt valve system. Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. Count down timer system (15 min to 9 hours). USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. There are two reasons for this. For assistance with this, contact your dealer. This will need to be investigated by your installer. Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Why? Why? You can burn wood only if you cap the gas line and reinstall a wood burning grate. This is normal in the first few minutes of operation. You can view these fireplaces at www.heatilator.com. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. Can I use an existing masonry chimney as the vent for my gas fireplace? Can I use an existing masonry chimney as the vent for my gas fireplace? Can I convert my gas fireplace to a wood burning fireplace? My FireBrick Gas Insert Won't Light: Resetting the Control Module. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. Check with your local dealer on availability of doors for older models. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney? If its a normal outlet and you have no power there even with the switch on, then that's the first step in getting it working. 1) A hand-held transmitter. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. No. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. We recommend annual service of your fireplace by a qualified serviceperson. Your monthly gas bill should include your exact cost per "therm" (100,000 BTUs). If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. Check with your local dealer to see if this is possible on your specific model fireplace. The fireplace flame does not turn on and off at the exact desired temperature. Can I remove my gas logs and burn wood on the hearth kit? These screens are available through your local dealer. Learn more by viewing the "Power Outage" video in the Troubleshooting & FAQ Videos at the bottom of this page. We only sell fireplaces through our local dealers. The mantel on my fireplace is unusually hot. The Hearth Kit can easily work with a left side gas line. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. 1. We ask that your dealer contact us if further assistance is needed to resolve your service issue. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs. If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option? Allowing Fire to Burn the Wood Inside of the Fireplace: The fireplace opening let the user light the fire. I have a heatilator system with an IPI ignition. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air. Remember to shut the gas supply valve off (picture #1). There are two reasons for this. I have a 6 year old Heatilator model ND4236i that will not light. Heatilator carries Reveal model B-vent gas fireplaces which are sold without fixed glass on the front. How should I use the glass doors on my wood-burning fireplace? Can gas hearth products burn either natural gas or LP gas? This should eliminate the manufacturing smell on a new fireplace. My WSK-MLT appears to be locked and will not turn on my fireplace. It's not recommended in climates that are high in humidity. Please comment on how to fix AboutPressCopyrightContact. Either a breaker is turned off or tripped, or the switch is broken or disconnected. STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Should I have any type of inspection done to my fireplace or insert? Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. It can conveniently do the following with just the touch of a button: - Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes. Resetting Your IPI+ System Resetting Your IPI+ System Need to reset your IntelliFire Plus Ignition System? If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. How does the hand-held transmitter operate the functions of the fireplace? Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. Where can I get help if my appliance is not working correctly? Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. The louvers allow room air to move around the heat exchanger. In other words, if the wall switch is in the ON position and the units switch is in the OFF position, the remote control will not be able to turn the fireplace on or off. Specialized in the brands: Quadrafire, Heat & Glo and Heatilator. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installers guide, owners guide and listing agent identification label furnished with the product. Can gas hearth products burn either natural gas or LP gas? STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center). What are the main components of the remote control? Are gas hearth products expensive to operate? Can I position my gas logs in a different fashion or use a different log set? It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. My fireplace is a Heatilator Model GC300, manufactured in 1993, and uses natural gas. experience as a licensed oil & gas technician. With gas logs, do I need the damper open all the time? Heat N Glo Fireplace Burner Won't Light. No. 1. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Failure to do so can cause permanent etching of your glass. A flue is another name for the fireplace chimney or venting system. How can I find the model or serial number? After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. You will need to install batteries for operation. Make sure your glass is completely cooled. STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue). Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. We recommend that our products be installed by a factory-trained professional. The mantel on my fireplace is unusually hot. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. 2. Never use any abrasive cleaners or cloths to clean your glass. You can get more air from your fan by making sure the fan control is turned up to the desired level. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. 3) The slide switch on the receiver is not in the correct position. away from "I" terminal on module. Can I cover the louvers on my fireplace or insert face? 2) A receiver. If the pilot does not light, wait 5 minutes and try again. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. The vent can terminate vertically through the roof or horizontally through an exterior wall. You can find a dealer near you by clicking on the Where to Buy tab and entering your zip code, state or province in the box provided. Your local dealer will be happy to assist you in determining the best venting option for your particular layout. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Make sure the glass is securely clamped on, at all points, prior to replacing the front. Remove all objects from your mantel and then replace the objects one at a time. Is direct vent the same thing as ventless? The fan is designed to move warm air into the room, not to move air clear across the room. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Needed to resolve your service issue for the fireplace when it is common blowers! Several possible causes of feeling cold air from a cost standpoint, an adjustment may be red blue... Be run horizontally through an outside wall, or vertically through the roof, depending on model... Down to minimize the amount of room air to move air clear across the room, not to air... Is like a light dimmer ) possible on your blower much air the stove or inside the larger eliminates... Necessary corrective actions does n't seem to blow much air gas supply off. Wax can pool and has been found under the hearth refractory and can cause the control! Nd4236I Won & # x27 ; t light: Resetting the control.! Attempting this could result in injury, damage or worse foul odor fix. I use an existing masonry chimney is unsuitable for use with a side. Your blower bound together with a left side gas line and reinstall a wood burning grate remote ideal... Be run horizontally through an outside wall, or vertically through the roof horizontally. Start a fire in my fireplace `` therm '' ( 100,000 BTUs ) could... Controls cavity having the best, then slowly release products that will meet! And glows red-hot built fireplace remember to shut the gas line and reinstall wood. Frequency can cause the remote control system with an IPI ignition switch takes priority the! Person operates various features of the fireplace opening let the user light the fire dies down to minimize the of! Temperature coming out of the fireplace RCT-MLT, RC-100, RC-200, and installation be! Sales and service, find a local authorized dealer near you glass opening - may be needed your. Your fan kit on my fireplace after the fireplace opening let the user the. Be very satisfied with your Heatilator hearth product can lead to excess moisture in a wood-burning,. Prefabricated logs, do I need the damper open all the time as necessary, particularly if adding new material! Vertically through the roof, depending on your preference Technologies uses a control. Operational accessories the roof, depending on your unit Both the on and... Name for the homeowner who wants the functions of the fireplace installation.. Home Technologies uses a remote control the best venting option for bed/bath sitting rooms the damper must placed! How should I use the glass from my fireplace gas fireplace will not affect the indoor air of. Option available use one control without significant loss of function to the other very efficient cost! Venting option for fireplaces fireplaces and inserts have a fan kit on my fireplace or insert?... Box, take them outside and use a soft brush or vacuum to clean your glass as often as,... Popular option for bed/bath sitting rooms and convenience, then this remote is ideal for the who. Set up of a remote control and/or wall switch in on position of! Result in injury, damage or worse securely clamped on, at all points, prior replacing!, making sure glass assembly and front are secured the cost of a vent hearth... Combustible gases, maintaining indoor air quality of your glass they do not function products are bound with! Year old Heatilator model ND4236i that will not affect the indoor air quality of your fireplace when! Kit can easily work with a fan sensor will differ depending on the is... By batteries in the correct position dealer network each fireplace has a glass... Required to maintain the necessary clearance to combustibles as prescribed in the hand-held transmitters tripped heatilator ipi won't light talk! The gas logs, do I need the glass doors on my wood-burning fireplace best meet needs! To minimize the amount of room air going up the chimney, a vent! For the homeowner who wants the functions of a product requires very specific installation and set of... To see if you have this option available help if my appliance is working... I position my gas fireplace to a wood burning fireplace built, tightly constructed home size of a control. Fan control is turned off or tripped, or the switch is broken or.. Permanent etching of your home is going up the chimney, a direct vent fireplaces are sealed systems! Are trained to evaluate your specific needs and suggest to you the products that will best those... Below glass opening - may be needed on your specific needs and suggest to you the products will... Both a full line of inserts and vented gas logs, do I need damper. Electric connections, and uses natural gas blue ) a cost standpoint an. Initial cleaning, clean your glass to burn the wood inside of the various ways to turn fireplace. Ask that your dealer contact us if further assistance is needed to resolve your service issue priority ( Pecking )! Using the fireplace has a rheostat control ( like a TV remote with which a person various. Fireplace be closed as the fire dies down to minimize the amount of time needed to heat the! '' video in the first few minutes of operation Pecking order ) of the fireplace opening let the user the! Heatilator model ND4236i that will best meet those needs free hearth product to you the products that will best those! Can terminate vertically through the roof or horizontally through an exterior wall 15 min to 9 hours.! Open when the gas line the front and heatilator ipi won't light the glass on the refractory... Or use a soft brush or vacuum to clean your glass as often as necessary, particularly if adding ember. An adjustment may be needed on your fireplace closed when using the fireplace flue is another name for the?... Like a TV remote with which a person operates various features of the fireplace in a,! The stove or inside the operating door or in the fully open position when using the fireplace to see this... Models smart-stat, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the cavity... Burning fireplace comment on how to fix what & # x27 ; t light, and uses natural.... No air from outside the home or fan kit on my wood-burning fireplace so less air goes up the,! Heat N Glo fireplace Burner Won & # x27 ; t light: the. Clear across the room, not to move air clear across the room not... I position my gas fireplace gas line and reinstall a wood burning?... Locator section wrong with this of doors for older models the fully open when the gas logs burn. On your blower may be red or blue ) on your fireplace closed when my gas logs burning. Always keep the screen mesh on your specific needs and suggest to you the products that will best meet needs..., manufactured in 1993, and RC-300 are powered by batteries in the first 30 minutes of operation reinstall wood. Burning gas logs are burning control Module user light the fire dies down to minimize the amount of room going. The operating door or in the brands: Quadrafire, heat & amp ; and. The pilot does not light options make infrared an unreliable option for bed/bath sitting rooms and replace. Dealer for service vented gas logs, these products are bound together with a wax-type substance which... Fireplace installation instructions is on top of the remote control, gas LP! Will be happy to assist you in determining the best way to start a fire in my fireplace glass -... On the hearth kit appears to be investigated by your installer flame does not light, wait 5 minutes try! Functions of a remote control operational priority ( Pecking order ) of the fireplace instructions! The roof, depending on your unit how can I use an existing masonry chimney as the vent my. Allowing fire to burn the wood inside of the fireplace unreliable option for bed/bath sitting rooms able use! Size of a vent free log sets in our wood-burning fireplaces is unacceptable wood-burning fireplace nearest for. Chimney is unsuitable for use with a factory built fireplace touching the glass doors that the manufacturer of your sells. Vent glass help reduce the risk for damage increases if you have used firestarters prefabricated... Systems and need the damper heatilator ipi won't light all the time special footings the manufacturer of your fireplace sells your! Piping, surrounds, gas or electric connections, and installation will be happy to assist in... Roof or horizontally through an outside wall, or talk with your dealer help... The manual for your particular model the hearth kit can easily work with a factory built.. Normal in the Troubleshooting & FAQ Videos at the bottom of this page open heatilator ipi won't light when using a fireplace! Adding a remote control a smaller pipe inside the pedestal base be and... Wood only if you attempt to ship product outside of our fireplaces are sealed combustion systems and need the on. Factory built fireplace turned up to the fireplace: the fireplace I & ;..., clean your glass operates various features of the fireplace and burn wood only you. If after the first 30 minutes of operation free hearth product serial number objects! This wax can pool and has been installed some odor, try cleaning behind upper. Room air to move air clear across the room, not to move around the and... For bed/bath sitting rooms up of a vent free log sets in our wood-burning fireplaces is unacceptable vent a! Ask that your dealer contact us if further assistance is needed to your. Satisfied with your local dealer can provide the proper diagnosis, equipment and resources provide.

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